Senior Client Success Coach

Impact Clients; San Juan (PR); Remote; USD 35,000 - 70,000; Full time

Job summary

A leading online education company is seeking a Client Success Coach to join their remote team. The role involves mentoring new students, managing client interactions, and innovating educational content. This is an opportunity for those who thrive in fast-paced environments and wish to make a positive impact in clients' lives.

Benefits

Commission opportunities on referrals and upgrades

Flexible working hours

Growth potential within the company

Qualifications

• Fluent, accent-neutral English speaker.
• Strong communication and interpersonal skills required.
• Able to commit to full-time hours.

Responsibilities

• Conduct daily onboarding and check-in coaching calls.
• Message clients to ensure accountability.
• Weekly group coaching calls to answer client questions.

Skills

Communication

Interpersonal skills

Attention to detail

Tools

Loom

ActiveCampaign

Slack

Zapier

Calendly

GSuite

CRM

Job description

1 week ago Be among the first 25 applicants

This range is provided by Impact Clients. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,000.00/yr - $70,000.00/yr

We're looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu's online education company. Our mission is simple: help everyday people launch impactful online coaching businesses that transform lives—starting with their own.

If you're someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people's lives, keep reading.

About Us:

Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube → youtube.com/richardyu1
• A growing personal brand on Instagram → instagram.com/richardyuzee
  
  

Our company is faith-driven, fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role:

This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you'll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x/month for 4-5 hours).

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we're in the coaching business.

Requirements


Here are the requirements:

• You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
• You will be conducting new onboarding calls daily to welcome in new students
• You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
  
  
  

WHO THIS IS FOR:

• A coach or mentor at heart—you love helping people
• Clear, professional communicator (spoken and written English)
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)—this isn't a side hustle
• Open to feedback and constructive coaching (we'll train you, but we expect growth)
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast
  
  
  

WHO THIS IS NOT FOR:

• You have another full-time job or multiple freelance clients
• You struggle with structure, deadlines, or fast execution
• You dislike being challenged to improve daily
  
  
  

Benefits


Base Salary: $3,000-$6,000 USD/month (depending on experience)

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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