Online Store Growth Specialist

Spirit Electronics; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Spirit Electronics is seeking an organized, detail-oriented E-Commerce Specialist to manage the day-to-day operations of Spirit Electronics’ online shopping cart and e-commerce platform.

This role collaborates with Sales, Purchasing, Operations, Marketing, Accounting, Quality, and IT to ensure Spirit’s online storefront accurately represents available products and provides customers with a seamless purchasing experience.

Qualifications

• 2+ years in e-commerce, online merchandising, digital sales, website administration, product management, sales operations, or related field preferred.
• Experience managing an online shopping cart, e-commerce platform, or product catalog preferred.
• Strong proficiency with Microsoft Excel and working with large product or pricing datasets.
• Experience with ERP, CRM, inventory management, or product information management systems preferred.
• Ability to learn semiconductor and electronic component product terminology, manufacturers, and part-number structures.
• Strong attention to detail, particularly with pricing, inventory, product specifications, and customer orders.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to coordinate effectively across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills with the ability to interpret online sales and customer activity data.

Responsibilities

• Manage the daily operation and maintenance of Spirit Electronics’ online shopping cart and e-commerce platform.
• Work with Marketing to add, update, and maintain online product listings, including part numbers, manufacturers, descriptions, pricing, quantities, lead times, product specifications, and supporting documentation.
• Ensure product information displayed online is accurate, current, and consistent with internal systems.
• Monitor online inventory availability and coordinate with Purchasing, Sales, and Marketing to address discrepancies.
• Review and process orders generated through the online shopping cart and ensure orders are properly routed for fulfillment.
• Monitor the customer purchasing experience from product search through checkout and identify opportunities to improve usability.
• Coordinate with internal teams to establish which products and inventory should be available for online purchase.
• Assist with establishing and maintaining online pricing based on approved pricing strategies and internal guidelines.
• Audit product listings regularly for inaccurate pricing, inventory, descriptions, broken links, duplicate products, or missing information.
• Assist customers with online ordering questions and coordinate more technical product inquiries with appropriate Sales or Engineering personnel.
• Identify customer inquiries, quote opportunities, and other online activity that may represent potential sales opportunities.
• Convert appropriate online inquiries into qualified opportunities.
• Maintain accurate records related to online orders, customers, products, pricing, and website activity.
• Assist with integrating e-commerce activity with Spirit’s ERP, CRM, inventory, payment, shipping, and other business systems.
• Work with Marketing to monitor website and shopping cart performance and provide reporting on online sales, order volume, conversion activity, popular products, customer activity, and other key metrics.
• Recommend enhancements to improve the online customer experience and increase e-commerce sales.
• Ensure online product content complies with applicable company requirements and quality standards.

Skills

Excel

ERP systems

CRM systems

Data analysis

Cross-functional collaboration

Attention to detail

Time management

Communication skills

Tools

ERP

CRM

Job description

Spirit Electronics is seeking an organized, detail-oriented E-Commerce Specialist to manage the day-to-day operations of Spirit Electronics’ online shopping cart and e-commerce platform.

This role collaborates with Sales, Purchasing, Operations, Marketing, Accounting, Quality, and IT to ensure Spirit’s online storefront accurately represents available products and provides customers with a seamless purchasing experience.