Online Sales Consultant

NVR, Inc.; Greenville (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

NVR, Inc. is seeking an Online Sales Consultant for Ryan Homes in Greenville, SC. You will act as the liaison between online leads and the community sales team, driving qualified appointments and delivering superior customer service that builds loyalty.

You will manage web leads, update customer data in our systems, and stay informed on active and upcoming communities to match prospects with the right home options. Expect evening and weekend hours, with a 40-hour workweek.

Qualifications

• 2 years experience in lead management or sales.
• Strong planning & organizational skills.
• Excellent oral & written communication skills.
• Strong computer skills & working knowledge of lead management systems.
• Bachelor’s degree preferred.

Responsibilities

• Direct management of web leads and prompt follow up (via phone, email & text) with your region's online inquiries to help achieve NVR’s sales plans.
• Utilize the systems and tools provided to update customer details and preferences.
• Be knowledgeable on all active and upcoming communities to effectively identify the best community to meet the customers’ needs.
• Pre-qualify and assess needs of all customers to match them with appropriate NVR communities.
• Remain knowledgeable on product availability and general pricing to clearly communicate to the customers.
• Create an exceptional customer experience.

Skills

Lead management

Planning & organization

Communication

CRM/lead systems

Education

Bachelor’s degree

Tools

Lead management systems

Job description

Are you a driven sales professional who is looking to make an impact? As an Online Sales Consultant for Ryan Homes, an NVR brand, you’ll be an integral part of the region’s sales team. You’ll be the liaison between online leads and the community sales team. Your knack for discovering details, building excitement, and scheduling qualified appointments with interested prospects will lead to incremental sales. Your ability to provide a superior level of customer service that creates loyal NVR customers will help you excel.

Primary Responsibilities

• Direct management of web leads and offer prompt follow up (via phone, email & text) with your region's online inquiries to help achieve NVR’s sales plans.
• Utilize the systems and tools provided to update customer details and preferences.
• Be knowledgeable on all active and upcoming communities to effectively identify the best community to meet the customers’ needs.
• Pre-qualify and assess needs of all customers to match them with appropriate NVR communities.
• Remain knowledgeable on product availability and general pricing to clearly communicate to the customers.
• Create an exceptional customer experience.
• Set sales appointments for customers with community based sales team.
• Provide feedback to the Marketing and Sales teams regarding web lead quality and trends identified through the follow up process.
• Visit communities periodically to foster collaboration with the sales team and to gain valuable trends and insights to improve our customer experience and lead conversion.
• This position will require working evening hours and weekend hours. This is a 40 hour a week position.

Qualifications

• 2 years experience in lead management or sales
• Strong planning & organizational skills
• Excellent oral & written communication skills
• Strong computer skills & working knowledge of lead management systems
• Bachelor’s degree preferred

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder and Fortune 500 company that has been helping families build their happily ever after since 1948. All of our roles at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will find mentors who can share their knowledge, provide career guidance and encourage your success.

View more about our culture and benefits at https://www.nvrcareers.com/

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.