Online Sales Concierge

D. R. Horton; Mason (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

D.R. Horton, Inc. is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. The role requires managing website leads, live chat, and phone inquiries with a focus on a positive customer experience.

You will update CRM data, qualify leads, and support monthly sales/marketing reporting while staying current on communities and product offerings. Local travel for training may be required.

Qualifications

• Requires a high school diploma or GED and 1–3 years of related experience or training.
• Strong interpersonal, written and verbal communication skills.
• Ability to work well within a team and manage multiple tasks.
• Attention to detail and solid organizational abilities.
• Proficiency with MS Office and email applications.

Responsibilities

• Manage all incoming internet leads from company website and outsourced sources.
• Provide a positive experience to customers online, via live chat, or by phone.
• Convert qualified leads into office appointments with onsite sales representatives.
• Update information in the customer management database accurately.
• Qualify leads to identify genuine sales opportunities.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency).
• Analyze divisional website traffic, hits, and sources monthly.
• Maintain knowledge of communities, products, and amenities.
• Generate new opportunities by prospecting and following up with leads via telephone, email, and mail.

Skills

Interpersonal communication

Verbal communication

Written communication

Team player

Detail oriented

Organizational skills

MS Office proficiency

Email proficiency

Education

High school diploma or GED

Tools

MS Office

Email

Job description

Job Description - Online Sales Concierge (2603594)

Job Description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Online Sales Concierge. The right candidate s pecializes in the process of converting internet leads to onsite traffic/sales.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Manage all incoming internet leads from company website and outsourced companies

Ensure a positive experience to all potential customers whether online, live chat or by phone

Convert qualified leads into office appointments with onsite Sales Representatives

Enter and update information in a customer management database

Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities

Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)

Generate a monthly analysis of divisional website traffic, hits, source, etc.

Maintain current knowledge of communities, product, plans and amenities

Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail

Coordinate mass mailing lists and the mailing of materials to prospective clients

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Minimal overnight travel may be required for training purposes

Qualifications

Education and/or Experience

High school diploma or general education degree (GED); and/or one to three years of related experience and/or training

Superb interpersonal, written and verbal communication skills

Ability to work well within a team

Provide attention to detail and manage multiple responsibilities

Strong organizational and follow-through skills

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficiency with MS Office and email

Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.Specific vision abilities required by this job include close vision and peripheral vision

• The noise level is generally moderate

Preferred Qualifications

Licensing requirements vary by state

Come joina winning team with a Fortune 500 company! We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.

#WeBuildPeopleToo