Hotel Booking Specialist | Fully Remote

Professional Travel Group; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to hotel booking platforms

Fully remote work environment

Supportive team culture

Job summary

Professional Travel Group is seeking a Hotel Booking Specialist to research accommodations, coordinate reservations, and ensure accurate booking details for a smooth travel experience. This fully remote, entry-level role supports clients with hotel selections and reservations.

No prior travel experience is required; structured onboarding and ongoing training are provided. Ideal for someone seeking remote customer service or hospitality-related work and a path into the travel industry.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using online booking systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Assist clients with researching and selecting hotel accommodations based on preferences and travel needs.
• Coordinate and confirm hotel reservations, including dates, room types, and guest details.
• Respond to client inquiries regarding availability, pricing, and property amenities.
• Review booking information for accuracy and completeness.
• Maintain organized records of reservations and client communications.
• Provide follow-up support prior to arrival and after stay as needed.

Skills

Written and verbal communication

Attention to detail

Independent remote worker

Customer service

Hospitality background helpful

Tools

Online booking systems

Job description

Position Overview

We are seeking detail-oriented and customer-focused individuals to join our team as a Hotel Booking Specialist. This fully remote role supports clients with researching accommodations, coordinating reservations, and ensuring accurate booking details for a smooth travel experience.

This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities

• Assist clients with researching and selecting hotel accommodations based on preferences and travel needs
• Coordinate and confirm hotel reservations, including dates, room types, and guest details
• Respond to client inquiries regarding availability, pricing, and property amenities
• Review booking information for accuracy and completeness
• Maintain organized records of reservations and client communications
• Provide follow-up support prior to arrival and after stay as needed

Qualifications

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using online booking systems and digital tools
• Ability to work independently in a remote environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to hotel booking platforms and supplier resources
• Flexible fully remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is ideal for individuals seeking remote customer service or hospitality-related work, those exploring entry into the travel industry, or professionals with service-oriented backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.