Online Programs Admissions Concierge

Florida Atlantic University; Boca Raton (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

PSLF program

Sick leave

Paid time off

Educational aid

Job summary

Florida Atlantic University, located in Boca Raton, FL, seeks an Online Programs Admissions Concierge to enroll students in online programs and manage inquiries through enrollment. The role partners with Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education to ensure a smooth process.

The position emphasizes high-quality customer service via phone, online, and in person, with data verification in Banner/Slate and cross‑unit coordination for timely

Qualifications

• Master's degree or Bachelor's with two years of relevant experience.
• Experience in admissions or enrollment workflows is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Guide online program applicants from inquiry to enrollment.
• Verify information in student information systems and maintain records.
• Coordinate with multiple units to resolve admission issues.
• Monitor application status and communicate decisions to applicants.
• Prepare reports on conversion and yield for online programs.

Skills

Customer service

Enrollment processes

Data entry

Communication

Education

Master's degree

Bachelor's degree + 2 years experience

Tools

Banner

Slate

MS Office

Job description

Position Summary

Florida Atlantic Online is seeking an Online Programs Admissions Concierge in Boca Raton, FL. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. The primary role of the Online Programs Admissions Concierge is to enroll new students into the university’s online programs. The Concierge will work with students from the point of interest through enrollment, resolving most enrollment questions and issues and escalating only the most complex issues to higher levels. The Online Programs Admissions Concierge is primarily responsible for inquiry follow‑up, managing the admissions process, providing high‑quality customer service via phone, online, and in person, and liaising with program directors and other enrollment services as needed. The role reports to the Director of Online Enrollment and Student Success at the Center for Online and Continuing Education and will work closely with staff in the Office of Undergraduate Admissions and the Graduate College. This role requires adaptability and comfort pivoting as priorities and initiatives evolve.

Duties

• Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs’ applicants.


• Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services, to ensure students move through the process without any roadblocks.


• Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records.


• Lead resolution of complex admissions and onboarding cases requiring coordination across multiple academic and administrative units.


• Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed.


• Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, and admissions decisions.


• May need to facilitate changes/updates to the student record prior to matriculation.


• Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs.


• Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepare reports to track conversion and yield of applicants.


• Analyze inquiry, application, and enrollment data to identify trends, gaps, and opportunities for improving conversion and yield for online programs.


• Serve as a subject‑matter expert on online admissions workflows, Banner and Slate processes, and cross‑unit enrollment coordination, providing guidance and training support as needed.


• Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing of online undergraduate and graduate programs applications and related documents.


• Coordinate regular team meetings between Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education with the goal of promoting and maintaining efficiency in the online programs’ application process.


• Serve as a strategic enrollment partner by proactively identifying process improvements and enrollment barriers impacting online, transfer, returning, and second bachelor’s students.


• Develop and maintain collaborative recruitment and enrollment pipelines with Florida state colleges and other institutional partners in support of transfer student growth.


• Partners with academic departments to support program‑specific enrollment strategies and address student concerns that impact persistence and matriculation.


• Support re‑engagement strategies for former FAU students and second bachelor’s applicants interested in online programs.


• Participate in recruitment events and promote online undergraduate and graduate programs.


• Travel to other campuses or locations may be required for events or presentations.


• Perform other job‑related duties as assigned.

Benefits and Perks

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.


• State retirement options including tax‑deferred annuities and Roth 403(b) plans.


• State employees Public Service Loan Forgiveness (PSLF) program.


• Sick Leave Pool Program.


• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).


• Paid Community Engagement Volunteer Service Day.


• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full‑time employment.


• For in‑unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

Minimum Qualifications

• Master's degree from an accredited institution in an appropriate area of specialization;


• or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.

Salary and Compensation

$65,000.00 - $70,000.00 USD annually.

Location

Boca Raton.

Working Hours

Monday - Friday, 8:00am - 5:00pm. Some evening and weekends will be required.

Application Deadline

2026-10-26

Company Culture & Mission

Florida Atlantic University is Where Tomorrow Begins. As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world. As South Florida’s Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world‑class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation’s largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year. From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region’s cultural vitality, workforce, economy and quality of life.

For more information, visit www.fau.edu.

Equal Opportunity Statement

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination.

Accommodation Statement

If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email at [e-mail].