Online Operations Pro (Part-Time) - Jewelry E-commerce

Signet Jewelers

Charlotte (NC)

On-site

USD 25,000 - 30,000

Part time

4 days ago

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Job summary

Diamonds Direct is seeking a Part-Time Online Operations Support Specialist to assist with online order fulfillment, repairs, returns, and shipping coordination at our headquarters in Charlotte, NC. The role collaborates with Online Operations, fulfillment partners, store teams, and the sales team to ensure accurate documentation and timely execution of online procedures.

The ideal candidate is highly organized, detail-oriented, comfortable with multiple systems, and capable of handling

Qualifications

Experience in retail operations, e-commerce, fulfillment, customer service, jewelry, luxury retail, or administrative support preferred.
Strong attention to detail, organization, follow-through, and accountability.
Comfortable learning internal systems, order management tools, and reporting documents.
Strong written and verbal communication skills.
Ability to independently manage multiple tasks and prioritize time-sensitive work.
Comfortable handling high-value merchandise with care and accuracy.
Proficiency with Microsoft Outlook, Excel, Teams, and general computer systems preferred.

Responsibilities

Support online order processing and fulfillment workflows to ensure orders are completed accurately and on time.
Finalize and update orders in internal systems prior to shipment or customer pickup.
Monitor order status reports and ready-to-ship tracking documents to help ensure fulfillment timelines are met.
Create and send customer shipping labels for repairs, returns, and exchanges.
Receive, document, and coordinate customer repairs, including intake, tracking, and customer communication.
Assist with quality control checks for online orders, repairs, returns, and exchanged merchandise.
Support return and refund processing in accordance with company procedures.
Fulfill Headquarters-based online orders, including pulling, quality checking, and preparing items for shipment.
Reconcile and close daily operational batches as needed.
Provide support to showroom teams for order inquiries, payment processing, and fulfillment-related questions.
Partner with Online Operations, Shipping, Inventory, Customer Service, and store teams to resolve order issues.
Follow company policies, operational procedures, and asset protection standards when handling customer merchandise and high-value inventory.