Online Hotel and Resort Reservationist | Entry Level – Remote

Wanderwell Collective; Georgia; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote work

Training & onboarding

Travel perks

Growth opportunities

Mentorship

Job summary

Destination Knot is seeking an entry-level Online Hotel and Resort Reservationist to support clients remotely. You will research and reserve hotels, providing detailed booking information and documentation, while delivering excellent customer service across phone, email, and messaging channels.

As a remote, entry-level role, no prior travel experience is required. Training is provided, with opportunities for growth, perks, and ongoing mentorship within a collaborative team.

Qualifications

• No prior travel industry experience required; training provided.
• Excellent communication and customer service abilities.
• Strong computer skills and willingness to learn booking systems.
• High attention to detail and solid organizational skills.
• Positive attitude, reliability, and professionalism.
• Must be 18+ with access to a computer and internet.
• A genuine passion for travel and helping others.

Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences.
• Confirm reservations and provide booking details and documentation.
• Handle questions, special requests, and changes professionally.
• Learn to navigate booking platforms and supplier tools.
• Provide outstanding customer service via phone, email, and messaging.
• Stay informed about destination trends, hotel features, and promotions.

Skills

Communication

Customer service

Basic computer skills

Attention to detail

Organization

Reliability

Passion for travel

Remote-work readiness

Tools

Booking platforms

Job description

Online Hotel and Resort Reservationist | Entry Level – Remote

About Destination Knot

Destination Knot is a modern travel planning company dedicated to creating stress-free and memorable getaways. We specialize in curating hotel and resort stays that match our clients’ preferences, budget, and lifestyle. From romantic retreats to family vacations, our goal is to ensure every trip starts with the perfect stay.

Position Overview

We’re looking for a highly motivated and customer-focused Online Hotel and Resort Reservationist to join our team. This entry-level position is ideal for individuals who are passionate about travel and eager to learn the ins and outs of hotel and resort booking. As a remote team member, you’ll assist clients with hotel research, reservations, and travel support—no previous industry experience required.

Key Responsibilities

• Assist clients with booking hotels and resorts for personal and group travel
• Research and recommend accommodations based on client preferences
• Confirm reservations and provide clients with necessary booking details and documentation
• Handle questions, special requests, and reservation changes in a professional manner
• Learn to navigate booking platforms and supplier tools efficiently
• Provide outstanding customer service via phone, email, and messaging platforms
• Stay informed about destination trends, hotel features, and current travel promotions

Qualifications

• No prior travel industry experience required—training provided
• Strong communication and customer service skills
• Basic computer proficiency and willingness to learn booking systems
• High attention to detail and ability to stay organized
• Positive attitude, professionalism, and reliability
• Must be 18 years or older with access to a computer and stable internet connection
• Passion for travel and helping others

What We Offer

• Flexible, remote work opportunity
• Travel industry training and onboarding support
• Access to exclusive travel perks and hotel discounts
• Opportunities for growth and advancement
• Supportive team culture and ongoing mentorship

Work Environment

This is a remote position with flexible scheduling options. You’ll work independently while being part of a collaborative and enthusiastic team that values learning and service.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.