Online Home Sales Consultant

Brookfield Residential Services LLC; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching

Career development programs

Paid volunteer hours

Paid parental leave

Family planning assistance

Wellness resources

Pet insurance

Job summary

Brookfield Residential is seeking an Online Sales Specialist to handle inquiries via phone and webforms for Brookfield communities. You will qualify leads, capture details in our CRM, and schedule visits with New Home Counselors.

The role includes working onsite at multiple properties and coordinating with real estate agents to convert interest into visits. The position requires a high school diploma, 2–3 years in sales or customer service, and strong verbal and written communication.

Qualifications

• 2–3 years of sales, marketing and/or customer service experience.

Responsibilities

• Communicate with potential customers in a timely manner per management schedules.
• Follow up to nurture leads and schedule visits with New Home Counselors.
• Handle inbound calls and emails from website, e-blasts, and other channels.
• Identify customer needs (price, home requirements, move timeframe, location) and log in CRM.
• Log contact info, Realtor status and follow up details for proper handoffs.
• Maintain knowledge of communities and market promotions; work onsite five days a week.
• Provide feedback to marketing on common questions and requests.
• Attend sales meetings and assist with web audits and online marketing tactics.

Skills

Sales experience

Customer service

CRM familiarity

Excellent communication

Education

High school diploma

Bachelor’s Degree preferred

Tools

Salesforce CRM

Job description

Brookfield Residential is seeking an Online Sales Specialist to handle inquiries via phone and webforms for Brookfield communities. You will qualify leads, capture details in our CRM, and schedule visits with New Home Counselors.

The role includes working onsite at multiple properties and coordinating with real estate agents to convert interest into visits. The position requires a high school diploma, 2–3 years in sales or customer service, and strong verbal and written communication.