Online Grocery Pick-Up Specialist — Fast, Fresh & Friendly

The Kroger Co.; Woods Cross (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to select and gather products for customers' online orders with emphasis on freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, ensuring a positive shopping experience.

Responsibilities include following bagging standards, communicating substitutions, and maintaining clean, organized staging areas while delivering exceptional customer service.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills.
• Excellent oral/written communication.

Responsibilities

• Select and gather products for on-line orders efficiently with attention to freshness and quality.
• Assemble on-line orders and process coupons and payment.
• Deliver and load orders to cars when customers arrive for pick up.
• Scan and bag orders, following bagging standards.
• Communicate substitutions or issues to customers at pick-up.
• Maintain cleanliness and organization of staging areas and equipment.
• Meet/exceed customer expectations for ease of shopping and accuracy.
• Follow policies to handle out-of-stock substitutions and price discrepancies.
• Support e-Commerce team and train new members as needed.

Skills

Customer service

Attention to detail

Basic math

Oral & written communication

Time management

Reliability

Tools

POS system

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to select and gather products for customers' online orders with emphasis on freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pickup, ensuring a positive shopping experience.

Responsibilities include following bagging standards, communicating substitutions, and maintaining clean, organized staging areas while delivering exceptional customer service.