Online Grocery Pick-Up Specialist: Fast, Fresh, Friendly

Kroger Family of Companies; Walton (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Walton, KY is seeking an Online Grocery Pick-Up Clerk. This role involves selecting and gathering products for customers' online orders, processing coupons and payments, and loading orders into customers' cars at pickup.

You will maintain freshness and quality, follow bagging standards, communicate substitutions, and uphold safety and customer service standards in a fast-paced, team-oriented environment.

Qualifications

• Ability to work without supervision
• Read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

Responsibilities

• Select and gather products for customers' on-line orders with attention to freshness and quality
• Initiate and complete selection process for on-line orders
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup
• Scan and bag orders following bagging standards
• Communicate substitutions or exceptions to customers at pickup
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness
• Adhere to food safety procedures and company guidelines
• Receive orders from Order Selector and store products in optimal temperature zones
• Ensure order accuracy and load order into customers' cars
• Provide positive customer service that encourages on-line shopping
• Process orders through POS system
• Follow substitutions policies for out-of-stock items
• Maintain organization of staging areas and equipment
• Report discrepancies to e-Commerce supervisor
• Inspect equipment and report repairs needed
• Assist in training new e-Commerce team members
• Meet productivity standards
• Work cooperatively in high-paced environment
• Manage conflicts professionally
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance as needed
• Provide support to team

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Kroger Family of Companies in Walton, KY is seeking an Online Grocery Pick-Up Clerk. This role involves selecting and gathering products for customers' online orders, processing coupons and payments, and loading orders into customers' cars at pickup.

You will maintain freshness and quality, follow bagging standards, communicate substitutions, and uphold safety and customer service standards in a fast-paced, team-oriented environment.