Online Grocery Pick-Up Specialist | Fast, Fresh & Friendly

Kroger; Bellevue (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

Kroger in Bellevue, WA is hiring an Online Grocery Pick-Up Clerk to assemble customers' online orders with emphasis on freshness and accuracy. You will scan, bag, process payments, and load orders into customers' cars, while delivering friendly service that encourages repeat online shopping.

You will work in a fast-paced e-commerce team, following safety guidelines and policies, with opportunities to train new teammates and contribute to a positive shopping experience for diverse customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for online orders.
• Assembles orders, processes coupons and payment, and loads orders into customers' cars at pickup.
• In-Store Grocery Shopper scans and bags items while following bagging standards.
• E-Commerce team communicates substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section and ensure order accuracy.
• Communicate with customers via portable phone, responding professionally.
• Retrieve orders from staging locations and load into customers' cars.
• Provide positive customer service that encourages repeat online shopping.
• Process orders through the POS system and handle substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor and notify management of repairs needed.
• Perform opening and closing procedures and assist in training new team members.
• Meet/exceed productivity standards and work cooperatively in a fast-paced environment.
• Ability to manage conflicts calmly and with integrity.
• Follow directions and seek help to resolve customer and business issues.
• Support and assist customers including minors, individuals with special needs, and older adults.

Skills

Read shelf tags

Basic math skills

Excellent communication

Independence

Job description

Kroger in Bellevue, WA is hiring an Online Grocery Pick-Up Clerk to assemble customers' online orders with emphasis on freshness and accuracy. You will scan, bag, process payments, and load orders into customers' cars, while delivering friendly service that encourages repeat online shopping.

You will work in a fast-paced e-commerce team, following safety guidelines and policies, with opportunities to train new teammates and contribute to a positive shopping experience for diverse customers.