Online Grocery Pick-Up Specialist

Kroger Family of Companies; Prescott (AZ); On-site; USD 19,000 - 22,000; Part time

Job summary

Kroger Family of Companies in Prescott, AZ is seeking an In-Store Grocery Shopper to support online orders. You will select and gather products with attention to freshness and quality, scan and bag orders, and prepare them for customer pickup.

You will process coupons and payments, communicate substitutions, maintain clean staging areas, and load orders into customers' cars. A positive, courteous customer service approach is essential.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.
• Experience as a personal shopper or in a warehouse environment preferred.

Responsibilities

• Select and gather products for on-line orders with attention to freshness and quality.
• Process coupons and payment, and deliver/load orders to cars at pickup.
• Provide a positive customer service experience to encourage online shopping.
• Scan and bag orders on the go, following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety laws and company guidelines.
• Receive and store orders in optimal temperature zones.
• Load orders into customers' cars and ensure order accuracy.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Handle conflicts professionally and with integrity.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Kroger Family of Companies in Prescott, AZ is seeking an In-Store Grocery Shopper to support online orders. You will select and gather products with attention to freshness and quality, scan and bag orders, and prepare them for customer pickup.

You will process coupons and payments, communicate substitutions, maintain clean staging areas, and load orders into customers' cars. A positive, courteous customer service approach is essential.