Online Grocery Pick-Up Specialist

The Kroger Co.; Oakland (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper to efficiently select and gather products for online orders with emphasis on freshness and quality.

You will process coupons/payments and load orders to customers’ cars at pickup, while delivering a positive customer service experience aligned with Kroger’s core values. Responsibilities include assembling orders, following bagging standards, communicating substitutions as needed, and ensuring order accuracy.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage conflict in a professional manner.
• Honesty and integrity in handling customer and business information.
• Ability to follow directions and seek help when needed.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Assemble orders, process coupons and payment, and load orders for pickup.
• Provide positive customer service to encourage online shopping.
• Scan and bag items, follow bagging standards.
• Communicate substitutions or issues to customers at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Follow policies to handle out-of-stock substitutions.
• Open and close the store as required.
• Train new e-Commerce team members.
• Meet or exceed productivity standards.

Skills

Work without supervision

Read shelf tags

Basic math

Oral and written communication

Fast-paced environment

Conflict management

Honesty and integrity

Follow directions

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk/In-Store Grocery Shopper to efficiently select and gather products for online orders with emphasis on freshness and quality.

You will process coupons/payments and load orders to customers’ cars at pickup, while delivering a positive customer service experience aligned with Kroger’s core values. Responsibilities include assembling orders, following bagging standards, communicating substitutions as needed, and ensuring order accuracy.