Online Grocery Pick-Up Specialist

Kroger; Muskego (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Wisconsin is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup.

You will also communicate substitutions or issues to customers, follow bagging standards, and maintain clean staging areas while delivering friendly service. This role supports a fast-paced e-commerce team and emphasizes accuracy and safety.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for online orders with attention to freshness.
• Process coupons and payment and load orders for pickup.
• Provide a positive customer service experience.
• Scan and bag items following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Follow POS procedures and handle pricing discrepancies.

Skills

Work without supervision

Read shelf tags

Basic math skills

Oral and written communication

Customer service

Calm under pressure

Honesty and integrity

Follow directions

Team collaboration

Job description

Kroger in Wisconsin is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders with attention to freshness and quality. You will process coupons and payments, and load orders into customers' cars at pickup.

You will also communicate substitutions or issues to customers, follow bagging standards, and maintain clean staging areas while delivering friendly service. This role supports a fast-paced e-commerce team and emphasizes accuracy and safety.