Online Grocery Pick-Up Pro: Fast, Fresh & Accurate

The Kroger Co.; West Virginia; On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with a focus on freshness and quality. The role emphasizes accurate substitution handling, efficient bagging, and friendly customer service during pickup.

You'll work in a fast-paced in-store environment, scan and process orders through the POS, and help ensure orders are ready for quick loading into customers' cars while maintaining store standards.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (e.g., counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for online orders with freshness and quality.
• In-Store Grocery Shopper initiates and completes selection for online orders.
• Assemble orders, process coupons and payment, and load orders to cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Follow laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in notes and ensure order accuracy.
• Load orders into customers' cars and provide a positive customer service experience.
• Process orders through the POS system.
• Follow substitutions policies for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Excellent oral/written communication

Job description

The Kroger Co. is hiring an Online Grocery Pick-Up Clerk to select and assemble customers' online orders with a focus on freshness and quality. The role emphasizes accurate substitution handling, efficient bagging, and friendly customer service during pickup.

You'll work in a fast-paced in-store environment, scan and process orders through the POS, and help ensure orders are ready for quick loading into customers' cars while maintaining store standards.