Online Grocery Pick-Up Clerk: Fast, Accurate Shopper

The Kroger Co.; Carlsbad (CA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer online orders, ensuring freshness and quality, and to assist with loading orders into customers’ cars at pickup.

You will follow bagging standards, communicate substitutions when needed, maintain a clean staging area, and provide friendly service that encourages customers to shop online with Kroger.

Qualifications

• Read shelf tags to locate items.
• Basic math skills for counting and pricing.
• Excellent oral and written communication.
• Ability to work without supervision.
• Ability to work in a fast-paced environment.
• Provide positive customer service.

Responsibilities

• Select and gather products for online orders efficiently with focus on freshness.
• Initiate and complete selection for online orders.
• Assemble orders, apply coupons and process payment; load orders into customers' cars.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed expectations for ease, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector; store items in optimal temperature zones.
• Read and follow directions in note section.
• Ensure quality and freshness of all items.
• Communicate with customers professionally via portable phone.
• Load orders into customers' cars.
• Provide positive customer service that encourages online shopping.
• Process orders through the POS system.
• Handle substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas.
• Report discrepancies to supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced environment.
• Manage conflict professionally.
• Act with honesty and integrity.
• Follow directions and seek help when needed.
• Assist customers including minors and individuals with special needs.
• Perform duties with or without reasonable accommodation.

Skills

Read shelf tags

Basic math

Strong communication

Work without supervision

Fast-paced environment

Customer service

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer online orders, ensuring freshness and quality, and to assist with loading orders into customers’ cars at pickup.

You will follow bagging standards, communicate substitutions when needed, maintain a clean staging area, and provide friendly service that encourages customers to shop online with Kroger.