Online Grocery Pick-Up Clerk

Kroger; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading grocery retailer as a crucial part of our team, responsible for selecting and gathering products for online orders. This role emphasizes customer service, teamwork, and maintaining product quality, ensuring a positive shopping experience for our customers. With flexible schedules and comprehensive benefits, this is a great opportunity for those eager to grow and succeed.

Benefits

Healthcare options

Paid time off

Tuition reimbursement

Employee Assistance Program

Discounts on purchases

Qualifications

• Eager to learn and grow within the company.
• Ability to work under pressure and manage conflicts.
• Demonstrates honesty and integrity.

Responsibilities

• Select and gather products for customers' online orders.
• Process coupons and payments, and load orders for pickup.
• Maintain product quality and respond to customer inquiries.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver or load orders for customer pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of it all.

We value people. That's why we strive to provide the ingredients for your success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is limitless.

Whether you're seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Extensive healthcare options—medical, dental, vision, and prescriptions—through company or collective bargaining plans.
• Flexible full- and part-time schedules with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools through our Employee Assistance Program and Goldman Sachs Ayco.
• Discounts on purchases such as food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career pathways.

For more details, visit our Benefits Page.

Job responsibilities include:

1. Initiate and complete the selection process for customers' online orders.
2. Assemble orders, process coupons and payments, and deliver or load orders for pickup.
3. Scan and bag items following standards, and communicate substitutions or issues to customers.
4. Meet or exceed customer expectations for shopping ease, variety, freshness, and cleanliness.
5. Follow all legal, safety, and company guidelines.
6. Store products in optimal conditions, ensuring quality and freshness.
7. Respond professionally to customer calls, retrieve and load orders accurately.
8. Process transactions via POS, manage substitutions, and maintain organized staging areas.
9. Report discrepancies and equipment issues, perform opening/closing procedures, and assist in training new team members.
10. Maintain productivity, work cooperatively under pressure, and manage conflicts constructively.
11. Act with honesty and integrity, follow directions, and support customers, including minors and individuals with special needs.