Online Grocery Pick-Up Clerk

Kroger; Santa Barbara (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to enhance customer satisfaction through efficient order selection and assembly. In this dynamic role, you will ensure the freshness and quality of products while providing outstanding service to customers picking up their orders. Your contributions will directly impact the shopping experience, encouraging repeat business. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity to join a dedicated team committed to excellence.

Qualifications

• Ability to work independently and efficiently.
• Excellent communication skills and basic math skills.

Responsibilities

• Select and gather products for online orders efficiently.
• Provide excellent customer service and maintain cleanliness.

Skills

Customer Service

Communication Skills

Basic Math Skills

Ability to Work Independently

Job description

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Job Description:

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars for pickup. Provide excellent customer service to encourage repeat online shopping. Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities:

• Select and gather products for online orders, focusing on efficiency and quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process payments, and deliver to customers' cars.
• Scan and bag orders following standards.
• Communicate substitutions or issues to customers during pickup.
• Maintain cleanliness and organization of staging areas.
• Follow safety and food handling guidelines.
• Ensure order accuracy and quality.
• Provide positive customer interactions.
• Follow policies for substitutions and out-of-stock items.
• Assist in training new team members.
• Perform opening and closing procedures.
• Meet productivity standards.

Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.
• Excellent communication skills.

Desired experience includes personal shopping, warehouse work, stocking, or cashier roles.