Online Grocery Pick-Up Clerk

Kroger in; Oxford (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger is seeking an Online Grocery Pick-Up Clerk in Oxford, MS to efficiently select and gather products for online orders. The role involves assembling orders, processing payments, and providing exceptional customer service to enhance the shopping experience. Join a supportive team with flexible scheduling and comprehensive benefits.

Benefits

Healthcare, dental, vision, and prescription coverage

Flexible scheduling

Up to $21,000 in tuition reimbursement

Employee discounts

Training and career advancement opportunities

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble orders, process payments, and load orders into customers' cars.
• Communicate with customers and address any substitutions or exceptions.

Skills

Customer Service

Attention to Detail

Communication

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars upon arrival for pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Founded over a century ago as a small Cincinnati grocery store, we have grown into the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people to "Feed the Human Spirit." We are committed to innovation and creating exceptional experiences for our customers, communities, and team members, with food at the core.

At our company, people matter. We strive to provide the ingredients for your success at work and in life, supporting your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career, we offer a fresh opportunity. Apply today to join our Kroger family!

What you'll receive from us:

• Comprehensive benefits supporting your well-being, including healthcare, dental, vision, and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave.
• Emotional and financial support via our Employee Assistance Program and financial coaching with Goldman Sachs Ayco.
• Associate discounts on a variety of purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Job Responsibilities:

• Initiate and complete selection processes for customers' online orders.
• Assemble orders, process coupons and payments, and deliver and load orders into customers' cars.
• Scan and bag orders following standards, and communicate any substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
• Follow all safety procedures, laws, and guidelines.
• Store products in optimal temperature zones and ensure quality and freshness.
• Communicate professionally with customers via portable phone, respond promptly to calls.
• Ensure order accuracy and load orders into customers' cars.
• Process orders through the POS system and handle out-of-stock substitutions appropriately.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and equipment issues to management.
• Perform opening and closing procedures and assist in training new team members.
• Meet productivity standards and work cooperatively in a high-paced environment.
• Manage conflicts professionally and act with honesty and integrity.
• Support and assist customers, including minors, individuals with special needs, and older adults.

This job posting is active and accepting applications.