Online Grocery Pick-Up Clerk

Kroger; Newton (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to join their team. In this role, you will be responsible for selecting and gathering products for online orders, ensuring freshness and quality while providing exceptional customer service. You will assemble orders, process payments, and load them into customers' cars, all while adhering to food safety standards. This position offers comprehensive healthcare coverage, flexible scheduling, and opportunities for growth. If you thrive in a fast-paced environment and enjoy helping customers, this is the perfect opportunity for you!

Benefits

Comprehensive healthcare coverage

Flexible scheduling with paid time off

Employee discounts

Tuition reimbursement up to $21,000

Opportunities for growth and training

Qualifications

• Ability to work independently and read shelf tags.
• Excellent communication and basic math skills.

Responsibilities

• Select and gather products for online orders ensuring quality.
• Process payments and load orders into customers' cars.
• Provide excellent customer service to encourage repeat business.

Skills

Independence

Communication Skills

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger

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Join to apply for the Online Grocery Pick-Up Clerk role at Kroger

Job Description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Select and gather products for customers' online orders efficiently, ensuring freshness and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders to customer's cars.
4. Scan and bag orders following all standards.
5. Communicate substitutions or exceptions to customers at pick-up.
6. Meet/exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
7. Adhere to all food safety laws, policies, and procedures.
8. Store products in appropriate temperature zones.
9. Follow directions and respond professionally to customer calls.
10. Ensure order accuracy and load orders into customers' cars.
11. Provide excellent customer service to encourage repeat business.
12. Process orders through the POS system.
13. Handle out-of-stock substitutions appropriately.
14. Maintain cleanliness and organization of staging areas.
15. Report discrepancies and equipment issues.
16. Perform opening and closing procedures.
17. Assist in training new team members.
18. Meet productivity standards.
19. Work cooperatively in a high-paced environment.
20. Manage conflicts professionally.
21. Act with honesty and integrity regarding customer and business information.
22. Follow directions and seek help when needed.
23. Support interactions with minors, individuals with special needs, and older adults.
24. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.
• Excellent communication skills.

Desired Previous Experience:

• Experience as a personal shopper, warehouse worker, stocker, or cashier.

About Us

Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. We serve customers in over 60 stores across Kansas. As part of Kroger, we value diversity and aim to create positive experiences for customers, communities, and employees. We support your growth and success, whether part-time or career-oriented. Apply today to join our Dillons family!

What You’ll Receive From Us

• Comprehensive healthcare coverage.
• Flexible scheduling with paid time off.
• Support through Employee Assistance Program and financial coaching.
• Employee discounts.
• Tuition reimbursement up to $21,000.
• Opportunities for growth and training.

For more info, visit our Benefits Page.