Online Grocery Pick-Up Clerk

Dillons in; Newton (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to enhance the customer shopping experience. In this role, you will be responsible for selecting and gathering products for online orders, ensuring quality and freshness while providing exceptional customer service. You will assemble orders, process payments, and communicate effectively with customers to ensure their satisfaction. This position offers a dynamic work environment where your contributions will directly impact customer loyalty and satisfaction. If you are detail-oriented and enjoy working in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Ability to work independently and manage time effectively.
• Strong communication skills to interact with customers.

Responsibilities

• Select and gather products for online orders with attention to quality.
• Assemble orders and provide a positive customer service experience.
• Ensure compliance with safety procedures and company guidelines.

Skills

Ability to work without supervision

Basic math skills

Excellent oral/written communication skills

Tools

Point of Sale (POS) system

Job description

Online Grocery Pick-Up Clerk (Finance)

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Responsibilities:

• Responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Initiates and completes the selection process for customers' on-line orders.
• Assembles customers' on-line orders, processes coupons and payments, and delivers and loads orders to cars when customers arrive at the store for pick up.
• Scans and bags orders on the go while following all bagging standards.
• Communicates any substitutions or exceptions to the customer's order at the time of pick-up.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adheres to local, state, and federal laws, food safety procedures, and company guidelines.
• Receives customers' orders from Order Selector according to guidelines and stores products in optimal temperature zones.
• Reads and follows directions given in the note section.
• Ensures quality and freshness of all items chosen.
• Communicates with customers via a portable phone and responds to calls in a professional and timely manner.
• Retrieves each customer's order from all staging locations and ensures order accuracy, loading orders into customers' cars.
• Provides a positive customer service experience that makes customers want to return to on-line shopping.
• Processes the orders through the point of sale (POS) system.
• Follows policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintains organization and cleanliness of staging areas and equipment.
• Reports pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspects equipment and notifies the store Pick-Up supervisor or other store management of items in need of repair.
• Performs required opening and closing procedures.
• Learns and adapts to new and improved processes.
• Assists in training new e-Commerce team members.
• Meets/exceeds productivity standards.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.