Online Grocery Pick-Up Clerk

Kroger; Medford (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as personal shoppers. This role involves efficiently selecting and gathering products for online orders while ensuring quality and freshness. You will assemble orders, process payments, and provide exceptional customer service to enhance the shopping experience. If you thrive in a fast-paced environment and enjoy helping customers, this opportunity is perfect for you. Join a company that values respect, integrity, and diversity, and be part of a team that encourages repeat business through outstanding service.

Qualifications

• Ability to work independently without supervision.
• Basic math skills for order processing and accuracy.

Responsibilities

• Select and gather products for online orders ensuring quality.
• Provide excellent customer service and manage order accuracy.
• Maintain cleanliness and organization of staging areas.

Skills

Independence

Basic Math Skills

Attention to Detail

Customer Service

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars upon arrival. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to freshness and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver and load orders into customers' cars at pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding shopping ease, variety, freshness, and cleanliness.
7. Adhere to all relevant laws, safety procedures, and company policies.
8. Store products in optimal temperature zones according to order guidelines.
9. Follow directions carefully, including notes for specific instructions.
10. Ensure all items are of high quality and freshness.
11. Communicate professionally with customers via portable phone.
12. Verify order accuracy and load orders into customers' cars.
13. Provide excellent customer service to encourage repeat business.
14. Process orders through the POS system.
15. Manage substitutions for out-of-stock items per policy.
16. Maintain cleanliness and organization of staging areas and equipment.
17. Report discrepancies and equipment issues to management.
18. Perform opening and closing procedures as required.
19. Assist in training new team members.
20. Meet or exceed productivity standards.
21. Work effectively in a fast-paced, sometimes stressful environment.
22. Manage conflicts professionally and cooperatively.
23. Act with honesty and integrity regarding customer and business information.
24. Follow directions and seek assistance when needed.
25. Support interactions with minors, individuals with special needs, and older adults.
26. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or production environments, stocking, or cashier roles.