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Online Grocery Pick-Up Clerk

Kroger Mountain View Foods

Baltimore (MD)

On-site

USD 30,000 - 40,000

Part time

10 days ago

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Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to join their dynamic team. In this role, you will be responsible for selecting and gathering products for customers' online orders, ensuring quality and freshness. You will also provide excellent customer service that encourages repeat business. This position offers a flexible part-time schedule in a supportive environment that values integrity and teamwork. If you are passionate about food and customer service, this opportunity is perfect for you. Join us and be part of a team that thrives on making a difference in customers' lives.

Benefits

Healthcare Coverage

Flexible Scheduling

Employee Discounts

Tuition Reimbursement

Employee Assistance Program

Qualifications

Ability to work without supervision and follow directions.
Excellent communication skills for customer interactions.

Responsibilities

Select and gather products for online orders efficiently.
Provide a positive customer service experience.
Adhere to food safety procedures and company guidelines.

Skills

Customer Service

Basic Math Skills

Communication Skills

Education

High School Diploma or Equivalent

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Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Assist in training new e-Commerce team members
Meet/exceed productivity standards
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills

Desired Previous Experience

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us

Based in California, Ralph’s merged with The Kroger Company in 1998. Today, we’re proudly serving Ralphs customers in over 180 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Ralphs family!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Management and Manufacturing
Industries
Dairy Product Manufacturing

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