Online Grocery Pick-Up Clerk

Quality Food Centers; Vancouver (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company dedicated to providing exceptional customer service in a dynamic environment. As part of a passionate team, you will gather and assemble online orders with a focus on quality and freshness. This role offers opportunities for personal and professional growth, along with comprehensive benefits that support your well-being. Whether you seek a part-time position or a new career path, this is your chance to make a meaningful impact while enjoying a supportive work culture. Apply today and become part of a community that values integrity, diversity, and customer satisfaction.

Benefits

Healthcare coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Opportunities for advancement

Qualifications

• Ability to work independently and read shelf tags.
• Excellent communication and basic math skills required.

Responsibilities

• Select and gather products for online orders, ensuring quality.
• Communicate professionally with customers and manage expectations.

Skills

Independence

Communication Skills

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

Select and gather products for customers' online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and deliver or load orders into customers' cars for pickup. Provide a positive customer service experience to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we serve customers across 59 stores in Washington and Oregon.

As part of the Kroger family, we aim to bring diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate to create exceptional experiences for our customers, communities, and colleagues, with food at the heart of all we do.

We value people, providing resources to help you succeed both at work and in life. Whether seeking a part-time role or a new career, we offer opportunities for growth and development. Apply today to join our QFC family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or union plans.
• Flexible scheduling with paid time off, holidays, and sick leave where applicable.
• Emotional and financial support via counseling and financial coaching programs.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for advancement through training and diverse career paths.

Minimum Position Qualifications:

• Ability to work independently
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent communication skills

Desired Previous Experience:

• Experience as a personal shopper, in warehousing, stocking, or cashier roles

Essential Job Functions:

1. Select and gather products for online orders efficiently, ensuring freshness and quality.
2. Initiate and complete the order selection process.
3. Assemble orders, process payments, and deliver or load orders into customers' vehicles.
4. Scan and bag items, following bagging standards.
5. Communicate substitutions or issues to customers at pickup.
6. Meet or exceed customer expectations for shopping experience, freshness, and cleanliness.
7. Follow all safety, food safety, and legal guidelines.
8. Receive and store orders properly, maintaining organization and temperature controls.
9. Follow instructions and notes for order accuracy.
10. Ensure all items are of high quality and freshness.
11. Communicate professionally with customers via phone.
12. Ensure order accuracy and load orders into customers' cars.
13. Provide excellent customer service to encourage repeat business.
14. Process transactions through the POS system.
15. Handle out-of-stock situations with appropriate substitutions.
16. Maintain cleanliness and organization of staging areas.
17. Report discrepancies and equipment issues promptly.
18. Perform opening and closing procedures as required.
19. Assist in training new team members.
20. Meet productivity standards.
21. Work cooperatively in a fast-paced environment, managing conflicts professionally.
22. Act with honesty and integrity regarding customer and business information.
23. Follow directions and seek assistance when needed to resolve issues.
24. Support and assist customers, including minors, individuals with special needs, and older adults.
25. Perform all essential functions with or without reasonable accommodations.