Online Grocery Fulfillment Specialist – Flexible Scheduling

Kroger; The Dalles (OR); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Tuition reimbursement

Flexible scheduling

Employee discounts

Career growth

Résumé du poste

The Kroger family of companies is seeking an e-Commerce Order Selector in The Dalles, OR to assemble and deliver online orders with care for freshness and quality. You will process coupons/payments, communicate substitutions, and load orders into customers' cars at pickup, ensuring accurate and friendly service.

Responsibilities include adhering to guidelines, maintaining staging areas, and meeting productivity targets while supporting a positive customer experience and company values.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills.

Responsabilités

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers' on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the POS system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer's order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Description du poste

The Kroger family of companies is seeking an e-Commerce Order Selector in The Dalles, OR to assemble and deliver online orders with care for freshness and quality. You will process coupons/payments, communicate substitutions, and load orders into customers' cars at pickup, ensuring accurate and friendly service.

Responsibilities include adhering to guidelines, maintaining staging areas, and meeting productivity targets while supporting a positive customer experience and company values.