Online Grocery Fulfillment Specialist

Hy-Vee; Newton (IA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Shopper to accurately pick groceries for online orders, ensuring top quality across departments and careful handling of temperature-sensitive items.

You will greet customers, assist with needs, and process payments while maintaining strong communication with store teams. This role emphasizes speed, accuracy, and a commitment to serving customers in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Commitment to delivering an outstanding customer experience.
• Clear communication with customers and store personnel.
• Stay organized in a fast-paced, deadline-driven environment.
• Make substitutions when items are unavailable.
• Work independently with minimal supervision.

Responsibilities

• Greet customers warmly and assist with their needs.
• Accurately select groceries online, prioritizing quality produce and meat.
• Scan and bag items from all temperature zones and maintain temperatures.
• Store gathered orders at the correct temperature and retrieve promptly.
• Cart orders to holding area for pickup.
• Process payments at POS and handle substitutions as needed.
• Answer phones and emails with friendly service.
• Adhere to Hy-Vee dress code and guidelines.

Skills

Customer service

Communication

Attention to detail

Time management

Independent worker

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking an Aisles Online Shopper to accurately pick groceries for online orders, ensuring top quality across departments and careful handling of temperature-sensitive items.

You will greet customers, assist with needs, and process payments while maintaining strong communication with store teams. This role emphasizes speed, accuracy, and a commitment to serving customers in a fast-paced retail environment.