Online Groceries Picker & Customer Service Pro

Hy-Vee; Marshalltown (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Shopper to accurately select groceries for online orders, ensuring top quality from produce to pantry staples. You will greet customers, assist with needs, and manage ordering within a fast-paced retail environment.

You will handle bagging, temperature-controlled storage, and order pickup, while maintaining excellence in customer service and following all store guidelines. Pre-employment drug screen applies.

Qualifications

• Customer service orientation and a positive attitude.
• Ability to accurately select groceries and handle substitutions.
• Strong attention to detail and accuracy in order fulfillment.

Responsibilities

• Greet customers and assist with their needs in-store.
• Select online orders with best quality produce and perishables.
• Scan, bag, and prepare items from all temperature zones.
• Maintain proper temperature of products throughout fulfillment.
• Store and retrieve orders for customer pickup.
• Process payments at POS and handle credit card payments.
• Substitute products upon request or when items are unavailable.
• Monitor incoming orders to ensure timely fulfillment.
• Answer phones and emails with friendly service.
• Follow Hy-Vee dress code and department guidelines.
• Assist with additional tasks as needed.

Skills

Customer service

Attention to detail

Multi-tasking

Independent work

Education

High school diploma

Job description

Hy-Vee is seeking an Aisles Online Shopper to accurately select groceries for online orders, ensuring top quality from produce to pantry staples. You will greet customers, assist with needs, and manage ordering within a fast-paced retail environment.

You will handle bagging, temperature-controlled storage, and order pickup, while maintaining excellence in customer service and following all store guidelines. Pre-employment drug screen applies.