Online Graduate Programs Support & Admissions Coordinator

Arizona State University; Tempe (AZ); On-site; USD 49,000 - 55,000; Full time

Job summary

Arizona State University’s School of Sustainability is seeking a Graduate Student Support Coordinator, Online Programs to deliver admissions, advising and student services coordination for online graduate certificates and master’s programs focused on sustainable food systems.

The role involves managing admissions processes, updating materials, training Enrollment Advisors, and collaborating with the Swette Center for Sustainable Food Systems to support student progress and scholarship

Qualifications

• Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• Reporting: Running and tracking online admissions, enrollment, and retention reports and helping to identify strategies and opportunities for improvement.
• Key Materials: Coordinating updates to program Fact Sheets for Enrollment Advisors as well as program handbooks, catalog updates, and webpages.
• Training: Creating presentations and leading refresher trainings for Enrollment Advisors as needed.
• Resolving Escalated Cases & Troubleshooting: Helping to resolve student issues with instructors, School staff, and EdPlus as necessary.
• Meetings: Participating in monthly College of Global Futures online meetings, Graduate College Academic Support Staff meetings and any other relevant meetings pertaining to School of Sustainability online graduate programs.
• Training/Coaching: As online programs grow, this position may assist in providing onboarding training/coaching for new graduate support staff.
• Policies and Procedures: Interprets and explains university and school policies and procedures to students, faculty, and staff.
• Assisting with Recruitment: This may include tasks such as developing presentations, attending events, providing information sessions and webinars, and development and maintenance of marketing materials. Coordinating with College of Global Futures outreach staff, university departments and external organizations to facilitate graduate student outreach and recruitment. Assisting in identifying market trends that could affect recruiting strategies.
• Coordinating the Graduate Admissions Process: This includes maintaining prospective student and applicant records (via Salesforce, PeopleSoft, databases, spreadsheets, and other types of electronic systems), updating supplemental applications, tracking applicants/students, drafting and sending out correspondence, and entering decisions into PeopleSoft.
• Collaborating with the Swette Center for Sustainable Food Systems: Acting as primary liaison with the Swette Center for Sustainable Food Systems on issues related to admissions, student progress, enrollment issues, scholarship awards and tracking, and advising issues.
• Advising and Student Services Support: Responding to inquiries and interacting with prospective and current students by phone, through e-mail, and through virtual settings (e.g., Zoom). Providing one-on-one assistance to students with questions and concerns regarding program requirements and financial responsibilities. Advising on course enrollment and performing overrides and quick enrollment of students as necessary. Assisting with completion of iPOS and other student paperwork. Conducting additional outreach to online students as necessary.

Education

Bachelor’s degree

Job description

Arizona State University’s School of Sustainability is seeking a Graduate Student Support Coordinator, Online Programs to deliver admissions, advising and student services coordination for online graduate certificates and master’s programs focused on sustainable food systems.

The role involves managing admissions processes, updating materials, training Enrollment Advisors, and collaborating with the Swette Center for Sustainable Food Systems to support student progress and scholarship