Online Experience Lead — E‑commerce & Style Concierge

James Perse; Downey (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

Employee assistance program

Paid vacation

Paid sick time

Retirement plan with company match

Employee discount

Job summary

James Perse is hiring an Online Experience Lead in Downey, CA to provide exceptional customer care for our ecommerce platform. You will handle calls, emails, and live chats, drive sales via exchange orders and cart recovery, and partner with the distribution center to ensure smooth order fulfillment.

The role requires 1-2 years in fashion/apparel customer service, a high school diploma or equivalent (associates/bachelors preferred), and Shopify/MS Office proficiency.

Qualifications

• High School Diploma or equivalent; Associate/Bachelor in Merchandising or related field preferred.
• Experience in fashion/apparel ecommerce preferred.
• Strong MS Office skills (Outlook, Excel, Word) and Shopify experience desired.

Responsibilities

• Field inbound customer service calls for global ecommerce.
• Respond to customer emails promptly.
• Assist via Live Chat with product knowledge and recommendations.
• Drive sales through Exchange Orders and Abandoned Cart outreach.
• Collaborate with Distribution Center to ensure order fulfillment.
• Process exchanges and returns paperwork.
• Monitor order processing flow and participate in fraud prevention.

Skills

Customer service

Verbal communication

Multi-tasking

Detail oriented

Problem solving

Education

High School Diploma or equivalent; Associate/Bachelor in Merchandising or related field preferred

Tools

Shopify

MS Office

Job description

James Perse is hiring an Online Experience Lead in Downey, CA to provide exceptional customer care for our ecommerce platform. You will handle calls, emails, and live chats, drive sales via exchange orders and cart recovery, and partner with the distribution center to ensure smooth order fulfillment.

The role requires 1-2 years in fashion/apparel customer service, a high school diploma or equivalent (associates/bachelors preferred), and Shopify/MS Office proficiency.