Online | Customer Support | Cruise Specialist | We Will Train You

Premier Destination Group; Newark (NJ); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding and role-focused

Access to cruise booking platforms

Flexible work environment

Collaborative team culture

Job summary

Premier Destination Group is hiring entry-level Customer Support Cruise Specialists to assist clients with cruise planning, reservations, and a smooth booking experience from start to finish.

The role offers onboarding, access to cruise booking platforms, and a supportive environment for travel enthusiasts who want to build skills in cruise bookings and client support.

Qualifications

• Excellent communication and a customer-first approach.
• Attention to detail to ensure accurate bookings and records.
• Comfortable using online systems and booking tools to coordinate reservations.

Responsibilities

• Assist clients with exploring cruise options and itineraries.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions about destinations, cruise lines, and travel requirements.
• Review reservation details for accuracy including dates and traveler info.
• Maintain organized records of client bookings and communications.

Skills

Strong communication

Detail-oriented

Independent work

Education

High school diploma or equivalent

Tools

Booking platforms/CRM

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.