Customer Support | Cruise Specialist

Premier Destination Group; Miami (NM); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding and role‑related

Access to cruise booking platforms

Ongoing development and support

Flexible work environment

Team-oriented culture

Job summary

Premier Destination Group is seeking an entry-level Customer Support Cruise Specialist to help clients plan and book cruises from start to finish. Training and support are provided, and no prior cruise experience is required.

You will assist with itineraries, reservations, and respond to questions about destinations and travel requirements. Ideal candidates are strong communicators who stay organized and are comfortable using online booking tools in a remote or structured environment.

Qualifications

• Strong communication with a customer-first approach.
• Detail-oriented with ability to stay organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions regarding destinations, cruise lines, and travel requirements.
• Review reservation details to ensure accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Customer communication

Detail oriented

Online systems proficiency

Remote work competence

Tools

Booking platforms

CRM software

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.