Online Consultant (English Speaking) in Akron, Canada

Event Staffing; Akron (OH); On-site; USD 11,000 - 15,000; Full time

Job summary

Event Staffing in Akron is seeking an Online Consultant to deliver exceptional online customer service and support to our clients. You will use strong communication skills and English fluency to assist customers with inquiries and provide accurate information.

Key responsibilities include responding to inquiries via email, chat and social media; sharing product details, pricing and availability; helping customers place orders; and building lasting relationships to ensure satisfaction.

Qualifications

• Fluent in English, both written and spoken.
• Excellent verbal and written communication.
• Previous customer service or sales experience preferred.
• Knowledge of online shopping platforms is an asset.
• Willing to work flexible hours, including weekends if required.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.

Responsibilities

• Responding to customer inquiries via email, chat, and social media platforms.
• Providing customers with product information, pricing, and availability.
• Assisting customers with placing orders and resolving issues or complaints.
• Building strong relationships with customers to ensure their satisfaction and loyalty.
• Identifying opportunities for upselling and cross-selling of products or services.
• Maintaining accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Sales experience

English fluency

Problem solving

Flexibility

Job description

We are currently seeking a highly motivated and experienced Online Consultant to join our team in Akron Canada. In this role you will be responsible for providing exceptional online customer service and support to our clients. As an Online Consultant you will use your excellent communication skills and knowledge of the English language to effectively assist customers with their inquiries and provide them with accurate information.

Key Responsibilities

• Responding to customer inquiries via email chat and social media platforms
• Providing customers with product information pricing and availability
• Assisting customers with placing orders and resolving any issues or complaints
• Building strong relationships with customers to ensure their satisfaction and loyalty
• Identifying opportunities for upselling and cross-selling of products or services
• Maintaining accurate records of customer interactions and transactions

Requirements

• Fluent in English both written and spoken
• Excellent communication skills verbal and written
• Previous experience in a customer service or sales role is preferred
• Knowledge of online shopping platforms is an asset
• Ability to work flexible hours including weekends if required
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally

Salary

We offer a competitive salary of $1200 per month for this position.

Location

This position is located in Akron Canada. However we are open to candidates from other locations who are willing to relocate on their own visa.

About Us

Our company is a fast-growing online retail business that specializes in selling high-quality products to customers all over the world. We value diversity and provide equal opportunities for all employees regardless of nationality or location. Join our team today.