Online | Customer Service Specialist – Hotel Reservations

Wanderwell Collective; Atlanta (GA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Travel training

Hotel deals access

Career growth

Job summary

Wanderwell Collective is seeking a Remote Customer Service Specialist to assist travelers with hotel research, reservations, and post-booking support. You will work remotely, using online tools to deliver personalized recommendations and timely assistance.

Ideal candidates have experience in customer service or travel booking, strong communication, and a proactive mindset. Join a team that values flexibility, growth, and guest satisfaction through every step of the booking process.

Qualifications

• Previous experience in customer service, hospitality, or travel booking.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple bookings at once.
• Comfortable working remotely using digital platforms.
• Friendly, proactive, and solution-focused mindset.

Responsibilities

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals.
• Provide professional and timely support via email, phone, and messaging platforms.
• Offer personalized hotel recommendations using available tools and client preferences.
• Confirm booking details and ensure accuracy of client itineraries.
• Handle changes, cancellations, and special requests efficiently.
• Build positive client relationships through excellent service and follow-through.
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates.

Skills

Customer service

Hospitality

Travel booking

Job description

Job Title

Remote Customer Service Specialist – Hotel Bookings

About Us

We are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable.

Position Overview

We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Key Responsibilities

• Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
• Provide professional and timely support via email, phone, and messaging platforms
• Offer personalized hotel recommendations using available tools and client preferences
• Confirm booking details and ensure accuracy of client itineraries
• Handle changes, cancellations, and special requests efficiently
• Build positive client relationships through excellent service and follow-through
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Qualifications

• Previous experience in customer service, hospitality, or travel booking preferred
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple bookings at once
• Comfortable working remotely using digital communication and booking platforms
• Friendly, proactive, and solution-focused mindset

Passion For Travel And Helping Others Plan Great Experiences

Must be 18 years or older with access to a computer and stable internet connection

What We Offer

• Flexible, remote work environment
• Travel training and professional development resources
• Access to exclusive hotel deals and travel planning tools
• Supportive team culture with opportunities for growth
• Performance-based incentives and travel perks

Work Environment

This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.