Online-Customer Service Hospitality – Reservations

Premier Destination Group; New York (NY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding

Reservation systems access

Professional development

Flexible work environment

Collaborative team

Job summary

Premier Destination Group in New York, NY seeks an entry-level Customer Service Hospitality – Reservations associate to assist clients with hotels, resorts, and travel reservations. No prior experience required; full training provided to help you succeed.

You will handle inquiries, verify details, maintain booking records, and communicate clearly with guests. The role offers a structured onboarding, access to reservation systems, and a supportive team in a flexible work environment.

Qualifications

• Entry-level opportunity in hospitality and travel.
• Training and support provided.
• Strong communication and attention to detail are important.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
• Provide clear and professional communication regarding booking details and availability.
• Support the reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Skills

Customer service mindset

Organized

Reservation systems

Independent work

Hospitality experience

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.