Online - Customer Care Representative – Travel & Hospitality

Destination Careers; Tallahassee (FL); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work environment

Full training and mentorship

Access to industry resources and tools

Exclusive travel discounts and perks

Job summary

Destination Careers is seeking a Customer Care Representative focused on Travel & Hospitality to assist clients in researching, planning, and booking hotel accommodations in a remote setting. The role offers flexible scheduling, full training, and access to industry resources and exclusive travel perks.

You will respond to inquiries via phone, email, or chat, maintain client records, and collaborate with a supportive team to ensure memorable travel experiences.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional demeanor and positive attitude.
• Comfortable working independently and managing time effectively.

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Skills

Customer service

Communication

Time management

Independent work

Tech-savvy

Job description

Job Title: Customer Care Representative – Travel & Hospitality

Job Type: Flexible Schedule | Remote Work

About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

We are looking for friendly, detail-oriented individuals to join our team as Customer Care Representative – Travel & Hospitality focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed.

Key Responsibilities:

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer:

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities
• $40,000 - $70,000 a year