Online Customer Care & Order Fulfillment Specialist

Outdoor Gear Exchange, Inc.; Burlington (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading outdoor retail company in Burlington, Vermont is seeking a Communications Specialist to enhance customer satisfaction through effective communication. You'll manage inquiries across phone, email, and chat while overseeing order management and returns. The ideal candidate has strong customer service experience and excellent communication skills, with a focus on delivering exceptional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; additional education in a related field preferred.
• Proven experience in customer service, preferably in an online retail environment.
• Proven experience with sales of outdoor recreation categories.

Responsibilities

• Handle customer inquiries and concerns through phone, email, and chat.
• Address and resolve issues related to online orders promptly.
• Manage and assist customers with online gift card inquiries.
• Execute address verification procedures to enhance accuracy.
• Oversee the online returns process, guiding customers through the steps.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Familiarity with e-commerce platforms

Education

High school diploma or equivalent

Job description

A leading outdoor retail company in Burlington, Vermont is seeking a Communications Specialist to enhance customer satisfaction through effective communication. You'll manage inquiries across phone, email, and chat while overseeing order management and returns. The ideal candidate has strong customer service experience and excellent communication skills, with a focus on delivering exceptional service in a fast-paced environment.