Online Course Technologist (Remote Eligible)

Boise State University; Boise (ID); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days 12-24

Medical and dental insurance

Tuition fee waiver

Job summary

Boise State University is seeking an Online Course Technologist to maintain online program master courses in the LMS and ensure alignment with university policy and accessibility guidelines. You will collaborate with faculty, online program partners, and eCampus staff to update and maintain courses, providing real-time support via Zoom, chat, and email.

The role supports online course development within the eCampus Center and requires coordinating with program chairs to keep content current and

Qualifications

• Bachelor's Degree or equivalent relevant experience and 2 years of professional experience.
• Preferred: experience with Canvas LMS for online course creation/support (2+ years).
• Preferred: experience using Google Workspace for collaboration (1+ year).
• Experience in customer service, preferably in Higher Education (1+ year).

Responsibilities

• Provide LMS administration and course support to online program coordinators and faculty.
• Consult with faculty and eCampus staff on online course maintenance best practices.
• Meet with faculty and program chairs to keep courses up to date.
• Provide training on LMS features to eCampus staff.
• Assist instructional designers with online course updates and maintenance.
• Oversee course revisions and updates.

Skills

LMS administration

Communication skills

Time management

Confidentiality

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Canvas LMS

Google Workspace

Microsoft Office

Job description

Job Summary/Basic Function:

The Online Course Technologist maintains fully online program master courses in the LMS, reviewing course content and structure to ensure alignment with university policies and applicable federal guidelines, including accessibility requirements. This position consults with colleagues, faculty, and online program partners on LMS functionality and structure, program specifications, and course maintenance needs. The Online Course Technologist also performs updates and ongoing maintenance to master courses and verifies that courses function properly following changes. This position may have the opportunity to work remotely, where all work is performed from an approved alternative work location. To be eligible, candidates must reside in one of the following states to be considered: Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, Nevada, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, or Wyoming. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities. This position is not eligible for VISA Sponsorship.

Department Overview:

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho, and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs, and other lifelong learning options. Join us!

The Boise State eCampus Center is dedicated to expanding online degrees and classes beyond traditional boundaries to meet students' academic needs anytime, anywhere. We partner with faculty, departments, and leadership to create a high-quality online learning environment for students at Boise State and around the world. This position will contribute to the development of online courses and is a part of the Course Development and Maintenance team within the eCampus Center.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

• Provide technical LMS administration and course support services for online program coordinators and faculty through phone calls, email, and personal contact.
• Provide consultations with faculty and eCampus staff related to online course and program maintenance best practices.
• Meet with faculty and program coordinators/department chairs to ensure maintained courses are kept up to date, and help ensure program-level updates and revisions are made.
• Provide eCampus staff technical support and training on features and functionality.
• Assist instructional designers and faculty with online course updates and maintenance of materials.
• Provide program and course-level context to eCampus stakeholders.
• Oversee course revisions and updates.
• May perform other duties as needed.

Knowledge, Skills, Abilities:

• Ability to quickly obtain highly functional skills in software and LMS systems, as well as be able to train others.
• Ability to apply effective problem-solving and decision-making skills.
• Excellent written and oral communication skills.
• Ability to prioritize tasks and manage time effectively for both short-term projects and daily responsibilities.
• Ability to maintain confidentiality of student records.
• Ability to work independently and to apply interpersonal and collaborative skills to work effectively as part of a team.
• Excellent attention to detail.
• Ability to maintain adaptability and flexibility in a fast-paced environment.
• Excellent computer skills in Windows, Mac, and mobile (e.g., Android, iOS) platforms.
• Requires use of MS Office and Google Apps.

Minimum Qualifications:

Bachelor's Degree or equivalent relevant experience and 2 years of professional experience.

Preferred Qualifications:

• At least 2 years of experience creating/supporting online courses in the Canvas learning management system.
• At least 1 year of experience using Google Workspace for collaboration.
• At least 1 year of customer service experience, preferably in Higher Education.

Salary and Benefits:

Salary range is $$55,057.60 to $63,440.00 annually and is commensurate with experience.

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/