Online Client Success Specialist

AIL; United States; Remote; USD 30,000 - 70,000; Full time

Benefits offered by this job

Bonuses paid monthly and quarterly

Full training and licensing support

Equity opportunity (3%) for qualifying

Job summary

AO Globe Life is hiring for a remote, entry-level role suited for graduates in business, marketing, or communications. You’ll guide individuals through supplemental benefit options, provide client-centered service, and manage documentation while building lasting relationships.

Training, mentorship, and licensing support are provided as you grow your career from anywhere in the United States. Expect structured onboarding, ongoing development, and a path into leadership within a mission-driven

Qualifications

• Eligible to work in the United States.
• Ability to obtain required licenses for the role.
• Comfortable in virtual meetings and using digital tools.
• Customer service background is helpful but not required.
• Self-driven, organized individuals who can work independently.
• Reliable internet connection and Windows-based setup.

Responsibilities

• Walk individuals and families through personalized supplemental benefit options.
• Deliver excellent, client-centered service.
• Handle documentation accurately and follow up.
• Build long-term client relationships.

Skills

Interpersonal skills

Communication skills

Self-motivation

Organizational skills

Virtual meeting tools

Tools

Zoom

Job description

Join AO Globe Life and become part of a fully remote, mission-driven team. This role is a great fit for recent or soon-to-be graduates in business, marketing, or communications, as well as anyone who enjoys a people-first, service-oriented environment. With structured training, a steady flow of inbound client interest, and ongoing mentorship, you’ll have what you need to grow a meaningful career from anywhere in the U.S.

What You’ll Do

• Walk individuals and families through personalized supplemental benefit options
• Focus on delivering excellent, client-centered service
• Handle documentation accurately and stay on top of follow-ups
• Build strong, long-term client relationships
• Hold client consultations virtually using Zoom
• Engage in ongoing training, mentorship, and professional growth
• Walk clients through enrollment clearly and professionally

What You Bring

• Eligible to work in the United States
• Ability to obtain any necessary licenses, if applicable to the role
• Comfortable in virtual meetings and using digital tools
• Customer service background helpful but not required
• Self-driven, organized individuals comfortable working independently
• Reliable internet connection and Windows-based laptop or PC with webcam
• A genuine interest in helping others and supporting a mission-driven company
• Excellent interpersonal and communication abilities

Why You’ll Love It Here

• Opportunities for renewal-based income growth
• Bonuses paid monthly and quarterlyFull training and licensing support
• A real path into leadership
• A team culture built around people, not just numbers
• Inbound-only client interest - never cold calling
• 100% remote role with flexible scheduling
• Equity opportunity (3%) for qualifying team members
• Weekly, performance-based earnings

About Us
AO Globe Life has a 70-plus year history of serving union members, credit union clients, and veterans nationwide through supplemental benefits that protect working families. As a remote-first company, integrity, flexibility, and team empowerment guide how we operate.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.