Online | Client Services Coordinator

Destination Wedding Knots; Boston (MA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full training

Ongoing support

Online tools access

Flexible remote schedule

One-on-one guidance

Supportive team

Job summary

Destination Wedding Knots is seeking a detail-oriented Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This remote role emphasizes flexible hours and independent scheduling, ideal for someone who enjoys travel-related work and helping others.

The position offers full training, ongoing support, access to online tools, and a supportive team environment to grow in the travel planning space.

Qualifications

• Excellent written and verbal communication and customer service skills.
• Ability to work remotely and manage your own schedule.
• Organized, detail-oriented, and comfortable using online tools.
• Professional, reliable, and self-motivated.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details.
• Provide excellent customer service through email, phone, and messaging.
• Support clients with organizing trip preferences, dates, and experience options.
• Help gather information needed for itineraries, reservations, and service selections.
• Maintain accurate client and booking notes within our systems.
• Communicate professionally to ensure a smooth, positive travel-related experience.
• Stay informed about available destinations, suppliers, and service offerings.
• Support follow-up, confirmations, and administrative tasks.
• Work collaboratively with the team to ensure client satisfaction.

Skills

Communication skills

Remote work

Organization

Self-motivation

Job description

We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details
• Provide excellent customer service through email, phone, and messaging
• Support clients with organizing trip preferences, dates, and experience options
• Help gather information needed for itineraries, reservations, and service selections
• Maintain accurate client and booking notes within our systems
• Communicate professionally to ensure a smooth, positive travel-related experience
• Stay informed about available destinations, suppliers, and service offerings
• Support follow-up, confirmations, and administrative tasks
• Work collaboratively with the team to ensure client satisfaction

Skills & Qualifications

• Strong communication and customer service skills
• Ability to work remotely and manage your own schedule
• Organized, detail-oriented, and comfortable using online tools
• Professional, reliable, and self-motivated

What We Provide

• No prior experience required — full training provided
• Comprehensive training and ongoing support
• Access to online tools, systems, and resources
• Flexible remote schedule
• One-on-one guidance to help you grow
• Supportive team environment

Work Environment

This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance-based and ideal for individuals who enjoy travel-related work and independent scheduling.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.