Client Support & Travel Booking | Online

Destinationknot; Philadelphia (Philadelphia County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Training provided

Flexible remote schedule

Remote work environment

Job summary

Destinationknot is seeking a reliable Client Support & Booking Assistant to help clients plan, coordinate bookings, and provide friendly service from a remote location. You will manage inquiries, maintain client profiles, and ensure smooth booking experiences with professional communication and attention to detail.

In this role, you will assist with gathering booking details, answer questions, and stay informed about available destinations and options.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and comfortable using online tools.
• Ability to work remotely and manage your own schedule.
• Professional, dependable, and proactive.
• No prior experience required; full training will be provided.

Responsibilities

• Assist clients with organizing booking details, dates, and preferences
• Provide customer support via email, phone, and messaging
• Gather and maintain information needed for reservations and itineraries
• Coordinate booking details and follow up with clients
• Maintain accurate notes and client profiles in our systems
• Respond promptly to client questions and provide guidance
• Stay informed about destinations, suppliers, and experience options
• Support administrative tasks related to planning and booking services
• Collaborate with the team to ensure a smooth client experience

Skills

Customer service

Communication

Remote work

Detail orientation

Professionalism

Training mindset

Tools

Booking tools

Job description

We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.

Responsibilities:

• Assist clients with organizing booking details, dates, preferences, and service selections
• Provide customer support through email, phone, and messaging in a professional manner
• Help gather and maintain information needed for reservations and itinerary support
• Coordinate booking details and follow up with clients as needed
• Maintain accurate notes, client profiles, and documentation within our systems
• Respond promptly to client questions and provide helpful guidance
• Stay informed about available destinations, suppliers, and experience options
• Support administrative tasks related to planning and booking services
• Work collaboratively with the team to ensure a smooth and positive client experience

Skills & Qualifications:

• Strong customer service and communication skills
• Organized, detail-oriented, and comfortable using online tools
• Ability to work remotely and manage your own schedule
• Professional, dependable, and proactive
• No previous experience required — full training is provided

What We Provide:

• Comprehensive training and onboarding
• Access to booking tools, systems, and resources
• Flexible remote schedule
• One-on-one support and continued guidance
• A positive, team-focused work environment

Work Environment:

This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.