Online | Client Services Coordinator

Careers In Travel | Destination Planners; Boston (MA); On-site; Full time

Benefits offered by this job

Flexible remote schedule

Comprehensive training

Supportive team environment

Job summary

A travel planning company is seeking a detail-oriented Client Services Coordinator to assist clients with planning, booking coordination, and customer care. This remote position requires strong communication skills and attention to detail. Ideal for individuals who enjoy travel-related work and can manage their own schedules. The role will provide comprehensive training and a supportive team environment, promoting flexible work hours to ensure a positive experience for clients.

Qualifications

• No prior experience required — full training provided.
• Comprehensive training and ongoing support available.
• Must be reliable and capable of working independently.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details.
• Provide excellent customer service through email, phone, and messaging.
• Support clients with organizing trip preferences, dates, and experience options.
• Maintain accurate client and booking notes within our systems.

Skills

Strong communication and customer service skills

Ability to work remotely and manage your own schedule

Organized, detail-oriented, and comfortable using online tools

Professional, reliable, and self-motivated

Job description

We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details
• Provide excellent customer service through email, phone, and messaging
• Support clients with organizing trip preferences, dates, and experience options
• Help gather information needed for itineraries, reservations, and service selections
• Maintain accurate client and booking notes within our systems
• Communicate professionally to ensure a smooth, positive travel-related experience
• Stay informed about available destinations, suppliers, and service offerings
• Support follow-up, confirmations, and administrative tasks
• Work collaboratively with the team to ensure client satisfaction

Skills & Qualifications

• Strong communication and customer service skills
• Ability to work remotely and manage your own schedule
• Organized, detail-oriented, and comfortable using online tools
• Professional, reliable, and self-motivated

What We Provide

• No prior experience required — full training provided
• Comprehensive training and ongoing support
• Access to online tools, systems, and resources
• Flexible remote schedule
• One‑on‑one guidance to help you grow
• Supportive team environment

Work Environment

This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance‑based and ideal for individuals who enjoy travel‑related work and independent scheduling.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.