Online Chat Support Representative

Hi Mauritius; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Hi Mauritius is seeking a part-time Online Chat Support Representative to handle real-time conversations on our platform from a remote location in the United States. You will respond to inquiries, guide users through features, and help with questions about content, experiences, or products while documenting issues and escalating technical concerns when needed.

Strong written English, customer-focused attitude, and the ability to work flexible schedules are essential.

Qualifications

• Minimum demonstrated experience in online customer support.
• Excellent written English and professional chat communication.
• Ability to troubleshoot basic issues on online platforms.
• Comfort with part-time, remote work and flexible scheduling.
• Experience in hospitality, media or lifestyle platforms is a plus.

Responsibilities

• Respond to inquiries in real-time chat with customers.
• Guide users through site features and content.
• Assist with questions about content, experiences, or products.
• Document issues and elevate technical concerns when needed.
• Maintain high customer satisfaction through courteous communication.
• Track recurring questions and share feedback with the team.
• Contribute to a smooth and engaging user experience on the Hi Mauritius platform.

Skills

Customer support

Troubleshooting

Written English

Analytical thinking

Remote work

Experience in online support

Inclusive communication

Tools

Chat tools

CRM systems

Job description

Role Description

The Online Chat Support Representative is a part-time, remote role responsible for managing real-time conversations with users on the Hi Mauritius platform. Daily tasks include responding to inquiries, guiding users through site features, and assisting with questions related to content, experiences, or products. The representative will document issues, elevate technical concerns when needed, and help maintain a high level of customer satisfaction through clear, courteous, and timely communication. This role also involves tracking recurring questions, sharing feedback with the wider team, and contributing to a smooth and engaging user experience across the platform.

Qualifications

• Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction.
• Ability to provide basic troubleshooting and assistance related to online platforms and content (Technical Support).
• Solid Communication skills, with clear written English and an empathetic, professional tone in chat interactions.
• Good Analytical Skills to understand user needs, identify patterns in inquiries, and suggest improvements.
• Comfort working remotely with reliable internet access and the ability to manage part-time, flexible schedules.
• Prior experience in online support, hospitality, media, or lifestyle platforms is an advantage.
• Familiarity with chat support tools or CRM systems is beneficial.
• Commitment to inclusive, respectful communication with a diverse audience.