Online Admissions Counselor, Accelerated Undergrad Programs

Point Loma Nazarene University; San Diego (CA); Hybrid; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Tuition benefits for employees

Retirement matching

Paid holidays

Wellness program

Job summary

Point Loma Nazarene University in San Diego, CA, seeks an Admissions Counselor to support enrollment growth for Accelerated Undergraduate online programs within the Graduate and Professional Studies Division. The role requires strong organization, proactive communication, and the ability to manage students across multiple starts each year.

The ideal candidate will balance independent ownership with team collaboration, maintain CRM records, and meet enrollment goals while working a hybrid

Qualifications

• Bachelor's degree required.
• Experience in university enrollment, admissions, recruitment, student services, customer service, or sales preferred.
• Experience working with adult, online, transfer, or nontraditional students preferred.
• Proficiency with Google Suite and Zoom; CRM experience is preferred.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with prospective students through multiple channels including phone, video, text, email, and in-person interactions.

Responsibilities

• Manage all aspects of the Accelerated Undergraduate online student recruitment and admissions process, including inquiry development, inquiry management, pre-admissions advising, transcript evaluation, applicant counseling, admissions decisions, acceptance processing, enrollment support, and proactive student follow-up.
• Manage a high-volume portfolio of prospective students across multiple online undergraduate programs and enrollment terms, including programs with new starts approximately every eight weeks.
• Proactively communicate with prospective students through phone calls, Zoom meetings, voicemail, texting, and email throughout the admissions and enrollment process.
• Maintain consistent and timely outreach to inquiries, applicants, accepted students, and other assigned prospective students in accordance with established department contact expectations.
• Build relationships with prospective students, understand their educational and career goals, identify potential barriers to enrollment, and provide clear next steps throughout the admissions process.
• Meet or exceed established enrollment, activity, conversion, and student engagement goals.

Skills

Communications skills

Time management

Organizational skills

Customer service

Multichannel communication

Education

Bachelor's degree

Tools

Salesforce

Google Suite

Zoom

Job description

Point Loma Nazarene University in San Diego, CA, seeks an Admissions Counselor to support enrollment growth for Accelerated Undergraduate online programs within the Graduate and Professional Studies Division. The role requires strong organization, proactive communication, and the ability to manage students across multiple starts each year.

The ideal candidate will balance independent ownership with team collaboration, maintain CRM records, and meet enrollment goals while working a hybrid