One-Stop Student Financial Services Advisor

Houston Christian University; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Houston Christian University is seeking a Financial Services Customer Service Coordinator to advise students and families on Financial Aid and Student Account processes. The role includes counseling, answering inquiries, and training student workers to ensure excellent service.

Responsibilities span advising on aid applications, verification, disbursement, billing, and payment options, with collaboration across campus to support recruitment and retention efforts.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• Experience in Financial Aid/Student Accounts preferred.
• Bilingual (Spanish) preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the primary advisor for financial aid, billing and payments.
• Counsel students and families in-person and virtually.
• Respond to inquiries via phone, email, and in-person.
• Supervise, train, and develop student workers.
• Collaborate with other departments to improve processes.

Skills

Interpersonal skills

Customer service

Bilingual (Spanish)

Microsoft Office Suite

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Student information systems

Databases

Microsoft Office

Job description

Houston Christian University is seeking a Financial Services Customer Service Coordinator to advise students and families on Financial Aid and Student Account processes. The role includes counseling, answering inquiries, and training student workers to ensure excellent service.

Responsibilities span advising on aid applications, verification, disbursement, billing, and payment options, with collaboration across campus to support recruitment and retention efforts.