Financial Aid Advisor I - Campus Support & Call Center

Lone Star College; Houston (TX); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Tuition waiver

Wellness programs

Paid holidays

Professional development

Job summary

Lone Star College is seeking an Advisor I, Campus Support and Call Center Financial Aid in Houston to provide information on financial aid, triage inquiries, and ensure regulatory compliance. You will deliver excellent customer service to students and parents, while supporting staff with policy interpretation.

The role involves resolving inquiries, verifying aid data, certifying enrollment, and presenting workshops.

Qualifications

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience.
• Must be in good standing with the Department of Education.
• Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire.

Responsibilities

• Resolves student inquiries in person, over the phone, and/or email and documents all necessary information according to office standards.
• Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students.
• Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates adjustments to individual student financial aid.
• Researches current State and Federal regulations to keep up-to-date and applies regulations to specific student circumstances.
• Prepares and reconciles a variety of reports, business correspondence, records, and related documents.
• Participates in preparing for and facilitating financial aid workshops and presentations.
• Counsels students regarding eligibility requirements of financial aid.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Software literacy

Multitasking

Confidentiality

Education

Bachelor's degree and 1 year experience

Job description

Lone Star College is seeking an Advisor I, Campus Support and Call Center Financial Aid in Houston to provide information on financial aid, triage inquiries, and ensure regulatory compliance. You will deliver excellent customer service to students and parents, while supporting staff with policy interpretation.

The role involves resolving inquiries, verifying aid data, certifying enrollment, and presenting workshops.