Oncology Scheduling Specialist

bannerhealth; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner MD Anderson Cancer Center in Phoenix, AZ, is seeking an Oncology Scheduling Specialist to schedule initial and follow-up appointments for cancer patients. The role requires strong customer service and scheduling skills in a fast-paced setting, coordinating across physicians, facilities, and ancillary staff to ensure a seamless patient experience.

The position supports a day shift, Monday–Friday, and emphasizes accurate information delivery, adaptability, and clear communication with

Qualifications

• High school diploma/GED and two years scheduling experience in a physician's office or hospital.
• Excellent communication, organizational and problem-solving skills.
• Proficient with commonly used office software and medical practice management scheduling software.
• Bi-lingual in Spanish may be preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receives physician's orders and schedules/reschedules appointments, tests, and procedures using EMR/scheduling software.
• Provides patients with information, pre and post-test instructions, location of appointments and directions.
• Communicates with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic patient experience across channels.

Skills

Customer service

Scheduling experience

Communication

Education

High school diploma/GED

Tools

EMR scheduling software

Job description

Primary City/State: Phoenix, Arizona

Department Name: Central Scheduling-Clinic

Work Shift: Day

Job Category: Administrative Services

At Banner MD Anderson Cancer Center , patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As a Oncology Scheduling Specialist, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly.

Schedule : Monday - Friday 8:00am-5pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
• Receives physician's orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety.
• Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
• Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with two years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred.

Bi-lingual in Spanish may be p