Diagnostics Scheduler

bannerhealth; Tucson (AZ); On-site; USD 34,000 - 52,000; Full time

Job summary

Banner Health at University Medical Center Tucson seeks a Diagnostic Healthcare Scheduler to coordinate patient procedures, pre-registration, insurance verification and pre-authorizations. The role requires strong communication, problem-solving and time-management in a fast-paced, on-site environment.

Work with physicians, nursing staff and administrative colleagues to maximize patient satisfaction; full-time, Monday–Friday 7:30 am–4:00 pm, on-site at Main campus with occasional North campus

Qualifications

• High school diploma or GED required.
• Approximately 2 years of medical clerical experience in a hospital scheduling setting.
• Proficient with office software and scheduling systems; strong organizational skills.

Responsibilities

• Schedule patients for treatments or diagnostic procedures and verify insurance.
• Obtain pre-authorizations and prepare charts and records in a timely manner.
• Provide administrative support and communicate with physicians, patients and staff.

Skills

Medical terminology

Organizational skills

Communication skills

Scheduling experience

Education

High school diploma / GED

Tools

Computer scheduling systems

Job description

Primary City/State: Tucson, Arizona

Department Name: Cardiology Pgm Admin

Work Shift: Day

Job Category: Administrative Services

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

Banner – University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health care professionals and conducting groundbreaking research.

As a Diagnostic Healthcare Scheduler, you will fulfill all tasks related to scheduling and confirming patients for upcoming procedural cases at Banner Health Medical Center. To accomplish these takes, you will utilize strong decision making, communication and problem-solving skills aimed at maximizing customer satisfaction for patients, physicians, nursing staff, and administrative colleagues.

Additionally, we are seeking an individual with a high level of accountability (and, as needed, sense of urgency) as required to successfully fulfill the time-sensitive needs of customers that partner with us each day to provide optimal patient care. Our dynamic environment requires adaptability and strong time management to complete critical tasks with varying complexities and volumes.

This position is full time, Monday - Friday 0730-1600. This position will work on-site at Banner University Medical Center Main campus but may float to our North campus on occasion.

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center’s Magnet Recognition Program® for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

POSITION SUMMARY

This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

CORE FUNCTIONS

1. Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and pre-certifications. Answers all telephone inquiries related to scheduling.
2. Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.
3. Enter patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.
4. Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
5. Provides administrative support to the assigned unit when required.
6. Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position also requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Medical terminology is required. Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports.

PREFERRED QUALIFICATIONS

• Additional related education and/or experience preferred.

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