Oncology Scheduling Specialist

Banner Health Corporate; Mesa (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible schedules

Weekly pay

Retirement plan 403(b)

Employee assistance

Wellness program

Discount tickets

Shopping discounts

Auto purchase plan

Job summary

Banner Health is seeking a Scheduling Coordinator to support Banner Staffing Services in Mesa, AZ. The role involves coordinating physician and facility appointments, tests, and procedures across campus, ensuring a smooth and patient-centered scheduling experience.

The position emphasizes accurate communication, use of EMR systems, and collaboration with clinicians to optimize patient flow and care delivery.

Qualifications

• High school diploma or GED required.
• At least two years scheduling experience in a physician’s office or hospital.
• Knowledge of medical terminology may be required.
• Strong communication and organizational skills.
• Proficiency with office software and medical practice management/scheduling systems.

Responsibilities

• Schedule medical appointments across campus coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receive physician orders and schedule/reschedule appointments, tests, and procedures using EMR systems per protocols.
• Provide patients with information, pre/post-test instructions, locations, and directions; answer questions per guidelines.
• Communicate with patients, facilities, providers, and clinical staff to ensure an easy, empathetic patient experience across channels.

Skills

Scheduling experience

Communication skills

Organizational skills

Problem-solving

Medical terminology

Office software proficiency

Education

High school diploma or GED

Tools

EMR scheduling software

Job description

Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Administrative Services A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. As a valued and respected Banner Health team member, you will enjoy: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement Employee Assistance Program Employee wellness program Discount Entertainment tickets Restaurant/Shopping discounts Auto Purchase Plan

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

This position is specific to assisting needs at Banner University Medical Center Tucson Cancer Center. Hours for the position are 9am-5:30pm with training hours of 8a-4:30pm to start. University of Arizona Cancer Center is one of only 57 National Cancer Institute accredited Comprehensive Cancer Centers in the United States and is the only one headquartered in and serving Arizona. 2024-2025 U.S. News and World Report named Banner - University Medical Center Tucson one of the highest performing hospitals in Arizona for cancer care. We were specifically recognized for treatment of leukemia and surgery for lymphoma and myeloma, and colon, lung, prostate, and uterine cancers.

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital.
• Medical terminology may be required for some assignments.
• Must possess excellent communication, organizational and problem-solving skills.
• Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
• Bi-lingual in Spanish may be preferred for some assignments.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.