Oncology Patient Success Specialist

Natera, Inc.; Jacksonville (FL); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Car allowance program

RSUs

Uncapped commission

Job summary

Natera, Inc. is seeking an Associate Clinical Oncology Specialist (ACOS) to drive account sales, service, and support for Oncology products in a field role.

The ACOS will ensure adherence to test cadence, improve patient outcomes, and identify workflow improvements within customers’ clinical processes. The role emphasizes building relationships with oncology accounts, educating medical professionals on Natera tools, and leveraging internal reports to optimize patient retention and test

Qualifications

• Bachelor’s degree preferred or Associate’s degree with minimum of 3 years of relevant experience
• Medical assistant, clinical support, patient liaison or nursing background in oncology or a minimum of 2 years of medical sales experience

Responsibilities

• Work with assigned COS to grow, maintain & keep existing customers
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth
• Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist
• Assess the needs of medical professionals and staff with focus on customer support, coordination of logistics, and problem solving
• Become experts on all Natera Oncology products and processes to maximize effectiveness in the field
• Educate medical professionals on tools and resources to facilitate test order management
• Utilize and maintain internal reports of KPIs related to patient retention and fulfilled order volume
• Be a key team player within the sales organization to collaborate with internal stakeholders to achieve best patient/provider outcomes

Skills

Customer relationship management

Analytical skills

Organizational skills

Communication skills

PowerPoint

Excel

Gmail

Education

Bachelor’s degree preferred

Associate’s degree + 3 years relevant experience

Tools

PowerPoint

Excel

Gmail

Job description

Natera, Inc. is seeking an Associate Clinical Oncology Specialist (ACOS) to drive account sales, service, and support for Oncology products in a field role.

The ACOS will ensure adherence to test cadence, improve patient outcomes, and identify workflow improvements within customers’ clinical processes. The role emphasizes building relationships with oncology accounts, educating medical professionals on Natera tools, and leveraging internal reports to optimize patient retention and test